Our Policies
We are committed to providing our customers with transparent and fair policies. Please review the following information about our shipping, returns, privacy practices, and terms of use.
Shipping Policy
Delivery Timeframes
All orders are processed within 1-2 business days after payment confirmation. Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Shipping Fees
Standard shipping is free for all orders above ₹1,000. For orders below this amount, a flat shipping fee of ₹100 applies. Express shipping is available at an additional cost of ₹250, with delivery guaranteed within 1-3 business days.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package's status at any time through our website or the shipping carrier's portal.
International Shipping
We currently ship only within India. International shipping options will be available soon. For customers outside India, please contact our customer support for special arrangements.
Lost or Damaged Packages
We take utmost care in packaging your products safely. In case of any damage or loss during transit, please contact our customer service within 48 hours of delivery. We will investigate the issue and provide a suitable resolution, including replacement or refund as applicable.
Terms & Conditions
General Terms
By accessing and placing an order with Drushti Eye Care, you confirm that you are agreeing to and are bound by the terms and conditions contained in this document. These terms apply to the entire website and any email or other communication between you and Drushti Eye Care.
Product Information
We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions or other content on this site is entirely accurate, complete, or current. In case of any discrepancy, we reserve the right to refuse or cancel orders.
User Accounts
When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
Limitation of Liability
Drushti Eye Care shall not be liable for any special, incidental, indirect or consequential damages of any kind arising out of or in connection with the use of our services or products.
Intellectual Property
All content included on this website, such as text, graphics, logos, images, and software, is the property of Drushti Eye Care and is protected by copyright, trademark, and other laws. Our content may not be reproduced, duplicated, or copied without our express consent.
Governing Law
These terms and your use of the website are governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Kudal, Maharashtra.
Cancellations & Refunds
Order Cancellation
You may cancel your order within 24 hours of placing it, provided the order has not been shipped. To cancel, please contact our customer service through email or phone. Once an order has been shipped, it cannot be canceled, but you may return it according to our return policy.
Return Policy
We accept returns within 7 days of delivery for non-prescription eyewear in their original condition with all tags and packaging intact. Custom prescription eyewear can only be returned if there is a manufacturing defect or incorrect prescription.
Refund Process
Refunds for returned items will be processed within 7-10 business days after we receive the returned product. The refund will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective product, please inform us within 48 hours of delivery with photographic evidence of the damage. We will arrange for a replacement or full refund, including shipping costs.
Prescription Adjustments
If you experience discomfort with your prescription eyewear, we offer free adjustments within 30 days of purchase. For major prescription changes, additional charges may apply.
Warranty
All frames come with a 1-year warranty against manufacturing defects. The warranty covers frame repair or replacement but does not cover normal wear and tear, accidental damage, or scratches to lenses.
Privacy Policy
Information We Collect
We collect personal information that you provide directly to us, such as your name, address, email address, phone number, payment information, and prescription details when you register, place an order, or communicate with us.
How We Use Your Information
We use the information we collect to process your orders, provide customer service, personalize your experience, improve our website, send promotional communications, and comply with legal obligations.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, with your consent, or to comply with legal obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us through the information provided below.
Contact Information
If you have any questions about our privacy practices or would like to exercise your rights, please contact us at privacy@drushtieyecare.com or call us at +91 98765 43210.
If you have any questions about our policies, please don't hesitate to contact us.